**TOTO Store is temporarily closed for maintenance. Please visit our TOTO USA, Where to Buy page to find an alternate place to purchase the TOTO part that you require https://www.totousa.com/find-a-showroom. If you require additional assistance, please contact us at 888-295-8134**
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Return Policy



At TOTO our goal is to ensure you are completely satisfied with your purchase. If you are dissatisfied with your purchase, you can return the purchased item to TOTO provided that your return meets all of the requirements below. We will gladly issue credit for the full purchase amount and taxes if applicable, excluding Shipping and Handling Charges. Except for defects or wrong products shipped by TOTO, shipping and handling charges will be deducted from your refund.

1.        Complete this Return Form, include with item(s) for return, and specify reason for return. (*Ref Step 3 below)

2.        All returns need to be shipped to:

Attn: Receiving
Whitewater Place
Fairburn, GA 30213
1-888-295-8134 option 5

3.        Your purchased item(s) must be returned to TOTO within thirty (30) calendar days of delivery. After thirty (30) calendar days of delivery, no returns are allowed.

4.        Claims for damaged and/or missing item(s): notification must be received within two (2) business days of delivery by calling our Customer Service Department at 888-295-8134 option 5.

5.        All product returns must be received in the original packaging (unopened/unused). *All washlets and softclose seats must be returned unopened and in the original TOTO packaging. If the item(s) can not be sold as new, TOTO will charge a restocking fee of 15% of the full purchase amount.

6.        TOTO will not accept COD or freight collect shipments on returns from the customer.

7.        Unless all of the above six (6) requirements are met, TOTO reserves the right to refuse any return and request for credit.

8.        Please allow up to thirty (30) calendar days, upon receipt of product, for TOTO to process the refund which will be applied to the original form of payment. Adjustments to your credit card account should appear within two (2) billing cycles.

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